Frequently asked questions
Quick answers about phones, apps, websites, privacy and giving.
Do visitors need an app? #
No. A DoorStep page is a normal web page. Tapping a tag or scanning a QR code opens it in the phone’s browser.
Will tags work on every phone? #
Nearly every recent phone can read NFC tags. iPhones from the iPhone XS onward read them on their own, with the screen unlocked; older iPhones need the NFC reader in Control Center. On Android, NFC has to be switched on in settings (it usually is). For anyone whose phone doesn’t read tags, put a QR code or a short web address next to the tag. See Tap tags and QR codes.
Can we have more than one page? #
Yes. Make as many as you need, like one for the welcome desk, one for connect cards and one per event. Each page has its own install code, stats and answers. See Make a new page.
Do we need Squarespace? #
No. Any website that lets you add your own HTML can show a DoorStep page, and every page also has a live link that works without a website.
Can I edit from my phone? #
Yes. The portal and editor work on a phone. A button at the bottom of the editor switches between editing and the preview. Bigger jobs, like building a new page, are easier on a computer.
Does DoorStep take donations? #
No. DoorStep doesn’t process giving. Add a button that opens your church’s own giving page. See Link to your online giving.
What do you know about our visitors? #
Very little, on purpose. Stats are counts of visits and taps, with no cookies and nothing that identifies a person. The only personal details DoorStep holds are what people choose to type into your connect cards, and only your church’s owners and editors can see those. See Privacy.
Does the page follow the phone’s dark mode? #
Your page always uses the colors in your Theme, so it looks the same on every phone. Pick a dark or light preset to suit your church.
Is there a limit on photos? #
Each page can hold a good number of uploaded photos, but pages with fewer, smaller photos load faster on a phone. Files in the photo and PDF viewer are stored separately, up to 20 MB each, so a big bulletin doesn’t slow the page.
What happens if we stop using DoorStep? #
Unpublish your pages and remove the install code from your website. Download your connect card answers first with ⬇ Download for Excel.
Still stuck? Ask whoever set up DoorStep for your church, and mention this article: Frequently asked questions.